Trouble Conditions
Your security system is able to automatically test itself for power failures, low batteries, nonworking sensors, and communication troubles with the ADT Monitoring Centers. When a trouble condition is detected, a Trouble icon may display, along with a trouble message or trouble code. The error will clear once the problem is resolved.
Press [Disarm + your user code] to silence the trouble beeps.
Power and Battery Issues
| Trouble Message or Icon | Diagnosis | Troubleshooting |
| No AC - top right corner; Power LED is off | Power LED is:
The panel or keypad has AC disconnected or not available |
The touchscreen is not receiving power from the transformer and is running on the back-up battery. Verify that the transformer is plugged in firmly and that the outlet has power. |
| AC Loss | May give a zone, device or wireless keypad description | Replace the battery on the sensor or wireless keypad |
| Low Batt | The wireless zone associated with the Lo Bat message currently has a low battery. | Replace the battery on the sensor or keyfob. Please refer to Sensor Battery Replacement for instructions. |
| System Low Battery | The back-up battery in the panel is low | Replace the backup battery. Please refer to Battery Replacement Instructions for the ADT Command Touchscreens for instructions. |
Device Issues
| Trouble Message or Icon | Diagnosis | Troubleshooting |
| 800 Base Cover Tamper or Tamper + Zone | Panel Tamper | The cover has been removed from the main keypad or touchscreen, or the specified zone, possibly because the battery was being changed.
|
| Zone Trouble | This indicates a device is in a trouble condition. | Hardwired Zones - Check for any damaged or exposed wiring call 1-800-ADT-ASAP for assistance. Wireless Zones - The device cover was removed, or it is npt communicating with the panel. Please call 1-800-ADT-ASAP for assistance. |
| Supervision | Keypad Supervision - Panel component is loose |
|
| Not Ready to Arm | A zone not closed. For example, a door or window is open, preventing the system from being armed | Verify that the door or window is securely shut. If the problem persists call 1-800-ADT-ASAP for assistance. |
Communication Issues
| Trouble Message or Icon | Diagnosis | Troubleshooting |
 Cellular Failure |
The system has attempted to send a signal to ADT and failed. | It is possible that there is a cell outage in your area. Allow time for the outage to clear, then run a communication test from the panel. If the connection is not restored, please call 1-800-ADT-ASAP for assistance. |
| RF JAM | Radio frequency jam The alarm system’s wireless receiver has detected interference for one of these potential reasons:
|
This issue should clear up when the interfering signal has stopped. If it does not, check for any wireless electronics that may be causing interference, and move the items or turn them off. If none are found, call 1-800-ADT-ASAP for assistance. |
| WAN Fault | Ethernet comm trouble. The Wi-Fi is not connected. |
|
| Reporter Failure | The panel is not able to communicate with ADT due to a bad cell signal |
Panel Status Lights
| Light | Status | Light | Trouble Condition |
| Power (left) | Green - Steady | AC Connected/Battery Charged | Normal |
| Power (left) | Red - Blinking | Low Battery | The system's main control battery is low. Check for an AC power outage. Refer to the Recharge or Replace a Battery page. |
| Power (left) | Off | AC Power Icon | The system has lost AC power. Refer to the AC Power Failure Troubleshooting page. |
| Status (Right) | Green - Steady | Ready to Arm | Normal when system may now be armed |
| Status (Right) | Red - Steady | System Armed | Normal when system is armed |
| Status (Right) | Red - Flashing | Armed or Alarm Memory or in Programming Mode | If an alarm has occured, check the Alarm Memory for the zone(s) involved |
| Status (Right) | Off | Not Ready to Arm | Verify all protected doors and windows are closed |
| Status (Right) | Amber - Steady | System Trouble | Please call 1-800-ADT-ASAP for assistance. |
| Status (Right) | Amber - Flashing | Device Trouble - system cannot be Armed | Please call 1-800-ADT-ASAP for assistance. |
| Status (Right) | Green - Flashing | Device Trouble - system can be armed | Bypass the trouble zone to arm your system |
Troubleshooting Actions
Communications Test
Please test your system at least monthly to ensure proper communications with our ADT Monitoring Centers.
To run a Communications Test:
- Be sure your Command panel is disarmed
- On the panel, tap the right arrow to access the second menu
- Tap Tools
- Enter the master code
- Tap the Advanced icon
- Tap Comm. Test
- The test will begin. This may take only a few seconds. A series of messages will display as the test is being run. When the test is complete, a message will display noting if the Broadband and Cellular communications passed or failed.
- If a test failed, please call 1-800-ADT-ASAP for assistance.
System Reboot
To correct certain trouble conditions, you may be asked to reboot your Command system. A system reboot will shut down the Command panel and bring it back up again. Connections with the internet and system devices will be disconnected. They will be re-established when the system comes up again. System programming, such as user codes, panel options and Wi-Fi configuration will not be changed.
To reboot the system:
- Be sure your Command panel is disarmed
- On the panel, tap the right arrow to access the second menu
- Tap Tools
- Enter the master code
- Tap the Advanced icon
- Tap System Reboot
- The screen will go blank for a few seconds, then "Resideo" will display. This is the manufacturer of the panel.
- The system will then display a message that it is starting up. This will take less than a minute.
- Once the reboot is complete, the home screen will display.
