Help Center

Find answers to the most common questions.


  • How to replace a battery
  • Silence low-battery beeping
  • Purchase replacement batteries

My Account

  • Updating MyADT Password
  • Manage ADT Verbal Password
  • Pulse App Password


  • How to read your bill
  • Set up EasyPay
  • See billing history

ADT Pulse

  • Pulse FAQ
  • Pulse Gateway Offline
  • Pulse Settings

Test Your System

  • Testing your alarm
  • Arming and disarming
  • Change your security code


  • System Panel troubleshooting
  • Common Technical Issues
  • Bypass a Zone

ADT Command & Control

  • Control your smart home security with one app
  • Access live video from your IOS and Android mobile devices
  • Manage automation from your smartphone or tablet
Video Library
  • Watch videos on how to change the batteries in your sensors and panel
  • Learn how to protect what you value most using your Command and Control system 
  • Learn how to operate and troubleshoot your Pulse system