Coming soon!

We’re enhancing the Support Center based on your feedback! Click here to learn about all the upcoming improvements for the new year.

Help Center

Find answers to the most common questions.


  • How to replace a battery
  • Silence low-battery beeping
  • Purchase replacement batteries

My Account

  • Updating MyADT Password
  • Manage ADT Verbal Password
  • Pulse App Password


  • How to read your bill
  • Set up EasyPay
  • See billing history

ADT Pulse

  • Pulse FAQ
  • Pulse Gateway Offline
  • Pulse Settings

Test Your System

  • Testing your alarm
  • Arming and disarming
  • Change your security code


  • System Panel troubleshooting
  • Common Technical Issues
  • Bypass a Zone

ADT Command & Control

  • Control your smart home security with one app
  • Access live video from your IOS and Android mobile devices
  • Manage automation from your smartphone or tablet
Video Library
  • Watch videos on how to change the batteries in your sensors and panel
  • Learn how to protect what you value most using your Command and Control system 
  • Learn how to operate and troubleshoot your Pulse system