Command 7" Touchscreen - Troubleshooting

 

Trouble Conditions

Your security system is able to automatically test itself for power failures, low batteries, nonworking sensors, and communication troubles with the central monitoring station. When a trouble condition is detected, a Trouble icon may display, along with a trouble message or trouble code. The error will clear once the problem is resolved.

Press [Disarm + your user code] to silence the trouble beeps.

Power and Battery Issues

Trouble Message or Icon Diagnosis Troubleshooting
No AC - top right corner; Power LED is off Power LED is:
  • Red Flashing - No AC AND battery is low
  • Red Steady - No AC OR battery is very low
  • Green Flashing - No AC; unit operating on battery power

The panel or keypad has AC disconnected or not available

The touchscreen is not receiving power from the transformer and is running on the back-up battery. Verify that the transformer is plugged in firmly and that the outlet has power.
AC Loss May give a zone, device or wireless keypad description

Replace the battery on the sensor or wireless keypad

Low Batt The wireless zone associated with the Lo Bat message currently has a low battery. Replace the battery on the sensor or keyfob. Please refer to Sensor Battery Replacement for instructions.
System Low Battery The back-up battery in the panel is low Replace the backup battery. Please refer to Battery Replacement Instructions for the ADT Command Touchscreens for instructions.

 

Device Issues

Trouble Message or Icon Diagnosis Troubleshooting
800 Base Cover Tamper or Tamper + Zone  Panel Tamper

The cover has been removed from the main keypad or touchscreen, or the specified zone, possibly because the battery was being changed.

  1. Replace the keypad,  touchscreen or sensor cover. The trouble condition should clear.
  2. If the trouble condition does not clear, or the panel is damaged, please call 1-800-ADT-ASAP for assistance.
Zone Trouble This indicates a device is in a trouble condition.

Hardwired Zones - Check for any damaged or exposed wiring call 1-800-ADT-ASAP for assistance.

Wireless Zones - The device cover was removed, or it is npt communicating with the panel. Please call 1-800-ADT-ASAP for assistance.

Supervision Keypad Supervision - Panel component is loose
  • Has anyone bumped the panel?
  • Please reset the panel on the base
If the problem persists, call 1-800-ADT-ASAP for assistance.
Not Ready to Arm A zone not closed. For example, a door or window is open, preventing the system from being armed

Verify that the door or window is securely shut.

If the problem persists call 1-800-ADT-ASAP for assistance.

 

Communication Issues

Trouble Message or Icon Diagnosis Troubleshooting

Cellular Failure
The system has attempted to send a signal to ADT and failed.

It is possible that there is a cell outage in your area. Allow time for the outage to clear, then run a communication test from the panel.

If the connection is not restored, please call 1-800-ADT-ASAP for assistance.

RF JAM

Radio frequency jam

The alarm system’s wireless receiver has detected interference for one of these potential reasons:

  • Too close to a powerful wireless router or HAM radio
  • Keyfob button is stuck
  • Wireless sensor is malfunctioning
This issue should clear up when the interfering signal has stopped. If it does not, check for any wireless electronics that may be causing interference, and move the items or turn them off. If none are found, call 1-800-ADT-ASAP for assistance.
WAN Fault Ethernet comm trouble. The Wi-Fi is not connected.
  1. Be sure the Ethernet cable is plugged in
  2. Verify that you can connect to the internet from another device
  3. If your internet is out, please contact your internet provider
Reporter Failure The panel is not able to communicate with ADT due to a bad cell signal
  1. Reboot the panel
  2. Run a Communication Test

 

Panel Status Lights

Light Status Light Trouble Condition
Power (left) Green - Steady AC Connected/Battery Charged Normal
Power (left) Red - Blinking Low Battery The system's main control battery is low. Check for an AC power outage. Refer to the Recharge or Replace a Battery page.
Power (left) Off AC Power Icon The system has lost AC power. Refer to the AC Power Failure Troubleshooting page.
Status (Right) Green - Steady Ready to Arm Normal when system may now be armed
Status (Right) Red - Steady System Armed Normal when system is armed
Status (Right) Red - Flashing Armed or Alarm Memory or in Programming Mode If an alarm has occured, check the Alarm Memory for the zone(s) involved
Status (Right) Off Not Ready to Arm Verify all protected doors and windows are closed
Status (Right) Amber - Steady System Trouble Please call 1-800-ADT-ASAP for assistance.
Status (Right) Amber - Flashing Device Trouble - system cannot be Armed Please call 1-800-ADT-ASAP for assistance.
Status (Right) Green - Flashing Device Trouble - system can be armed Bypass the trouble zone to arm your system

 

Troubleshooting Actions

Communications Test

Please test your system at least monthly to ensure proper communications with our monitoring station.

To run a Communications Test:

  1. Be sure your Command panel is disarmed
  2. On the panel, tap the right arrow to access the second menu
  3. Tap Tools
  4. Enter the master code
  5. Tap the Advanced icon
  6. Tap Comm. Test
  7. The test will begin. This may take only a few seconds. A series of messages will display as the test is being run. When the test is complete, a message will display noting if the Broadband and Cellular communications passed or failed.
  8. If a test failed, please call 1-800-ADT-ASAP for assistance.

 

System Reboot

To correct certain trouble conditions, you may be asked to reboot your Command system. A system reboot will shut down the Command panel and bring it back up again. Connections with the internet and system devices will be disconnected. They will be re-established when the system comes up again. System programming, such as user codes, panel options and Wi-Fi configuration will not be changed.

To reboot the system:

  1. Be sure your Command panel is disarmed
  2. On the panel, tap the right arrow to access the second menu
  3. Tap Tools
  4. Enter the master code
  5. Tap the Advanced icon
  6. Tap System Reboot
  7. The screen will go blank for a few seconds, then "Resideo" will display. This is the manufacturer of the panel.
  8. The system will then display a message that it is starting up. This will take less than a minute.
  9. Once the reboot is complete, the home screen will display.