Pulse FAQs

How can I update the ADT Pulse Mobile App on my iOS or Android device?

For iOS users, visit the iTunes App Store® to download the latest version.

For Android users, visit Google Play® to download the latest version.

Where can I learn more about the ADT Pulse Mobile iOS and Android app?

It’s easy to get more information about the ADT Pulse Mobile App for your iOS or Android device. To get step-by-step instructions, review the ADT Pulse Mobile App User Guide(7MB). For more precise questions, check out our ADT Pulse Mobile App page.

Where can I download the ADT Pulse Mobile App for my iOS device?

You can download the ADT Pulse Mobile App from the iTunes App Store®.

Will ADT Pulse Mobile App updates automatically download on my iOS device?

Yes, if users have automatic updates enabled. If so, the newest version will automatically download and replace the existing ADT Pulse Mobile App.

Where can I download the ADT Pulse Mobile App for my Android device?

You can download the ADT Pulse Mobile App from Google Play®.

Will ADT Pulse Mobile App updates automatically download for my Android device?

Yes, if users have automatic updates enabled. If so, the newest version will automatically download and override the existing ADT Pulse Mobile App.

How can Android 2.0/3.0 users access ADT Pulse from their mobile device?

Access the web portal at: https://portal.adtpulse.com. Note: There are limitations with this solution. For example: Video and thermostats will not display properly. In addition, this web site will show the “Old” ADT Pulse user interface.

What happens if a user with an outdated Android or iPhone device tries to download the ADT Pulse Mobile App to their device?

The ADT Pulse Mobile App will not show up in any of the app stores unless their device meets the compatibility requirements. If a user is saying that they are searching for ADT Pulse in an app store and they cannot find it, chances are their device is not compatible.

Should I continue using Apple QuickTime to view ADT Pulse Videos on my Windows PC?

If you are a current ADT Pulse video user, please be aware that the U.S. Department of Homeland Security recently advised Windows PC users to uninstall Apple’s QuickTime video player. We strongly encourage ADT customers to heed this advice. To view your ADT Pulse video, customers will still be able to access the feed through the Basic Video option. If you download stored video clips to your machine, you can view the clips using the Windows Media Player.