Amazon Alexa FAQs

For example, how can I specify which door I want to lock? 

Your Amazon Alexa device will recognize each of your ADT Pulse devices by the name that you assigned to it in your ADT mobile app. When asking your Alexa device to perform a task, you will need to refer to the ADT device by that name. For example, if you named your door "Front Door" in your ADT Pulse app, you will need to say "Alexa, lock the 'Front Door'."

 Follow the directions below for each individual device name that you would like to change.

For Pulse:

1. Log into the ADT Pulse portal at https://portal.adtpulse.com/
2. Select the System tab
3. Click on the name of the device that you would like to change
4. Edit the Name field to what you would like to call your device
5. Click Save

For Control:

1. Log into the ADT Control Portal at control.adt.com
2. Select Settings in the left navigation
3. Select Devices in the following screen
4. Select Automation Devices
5. Edit the Device Name to what you would like to call your device
6. Click Save

Below are just some of the more common Alexa commands you can use.

Security System - You can Arm, Disarm and Query your security system.

• Alexa, arm ADT in Away mode.
• Alexa, arm ADT in Stay mode.
• Alexa, disarm ADT.
• Alexa, is ADT armed?
  
  

Lights – Control your smart lights with Alexa

• Alexa, turn on the Bedroom Light.
• Alexa, turn off the Porch Light.
• Alexa, dim the Living Room Lamp.
• Alexa, dim the Living Room Light to 25%.
  
  

Locks – You can Lock, Unlock and Query your smart locks with Alexa

• Alexa, lock the Front Door Lock.
• Alexa, unlock the Kitchen Door Lock.
• Alexa, is the Front Door locked?
  
  

Thermostats – You can control your connected thermostats with Alexa

• Alexa, set the Kitchen temperature to 75 degrees.
• Alexa, decrease the Bedroom temperature.
• Alexa, increase the Living Room temperature.
• Alexa, what is the temperature in the house?
• Alexa, what is my thermostat set to?

Note: It’s important that you use the name you assigned to your ADT Pulse devices in the ADT portal and the voice code you set up in the Alexa app as part of the command. For commands that require a voice code, you’ll say: “Alexa, disarm my system.” Then it’ll prompt you for the voice code as a response.

Download the Amazon Alexa and ADT Pulse Quick Start Guide here.

Here's how to enable the ADT skill on Alexa

1. From the left navigation panel, select Skills
2. Use the search bar to enter ADT
3. When you see the ADT  skill, select Enable Skill

No, the ADT Amazon Alexa skill is available to all ADT interactive service customers as an added service with no additional costs associated outside of standard monthly fees.

In order to be able to use features such as disarming your system and unlocking your door, you will need to set up a voice code that your Alexa device will need to hear to perform the given command. ADT recommends making this voice code different from the ones that you use with your panel and ADT app.

You can arm and disarm your system and control your ADT connected lights, locks and thermostats through your Alexa device.

The ADT skill will work with the following Echo devices: Echo, Echo Dot, Echo Plus, Echo Show, and Echo Input.

If you already have an Amazon Echo or Echo Dot, you can enable the ADT Pulse skill at no additional cost.

Download the Amazon Echo & Echo Dot for ADT Pulse User Guide here.

The ADT skill is available to all ADT Pulse and Control customers. Functionality will depend on your particular level of service.

Yes, your Alexa device needs to be connected to the internet in order to use the ADT skill.

Your Alexa device can’t send a secondary command to your ADT system before the initial command has been carried out. Your Alexa device can only send one command at a time. device can only send one command at a time.

Some panels are radio-based and need to be "woken up" before an action can be performed which may cause a delay. If you find that your system is not being disarmed quickly enough, be sure to say the command the moment you walk through your door to allow enough time for your Amazon Alexa device to communicate with your panel before the alarm is set off.

If you say your voice code incorrectly three consecutive times over the course of a few days, the ADT skill will automatically disassociate from your Amazon Alexa account and your Alexa device will no longer recognize ADT commands. If this happens, you will need to follow the steps to re-enable the ADT skill in your Amazon Alexa app again and reset your voice code.

If you change your ADT password, you will need to disable and re-enable the ADT skill via the Amazon Alexa app.

Your Alexa device will not show as a paired device in your ADT app and cannot be accessed/controlled through your ADT app. It can only be controlled and accessed via voice command through your Alexa device, or via the Amazon Alexa app.

If there are multiple Amazon accounts in your household that are linked to your Alexa device(s), each account must have the ADT skill enabled in their Alexa app.

If you would prefer that not all accounts in your Household have access to the ADT skill, you can say "Alexa, switch profile". Once you switch to the desired profile, you will be able to control your ADT system from your Alexa device(s) through the authorized account.

To delete individual recordings, select delete voice recordings. This removes the audio file streamed to the Cloud, as well as the Home screen cards related to that interaction. For your added security, ADT recommends promptly deleting any history that references your ADT Pulse skill voice code. To delete all of your interactions:

1. Go to Manage Your Content and Devices and then select the Your Devices tab
2. From the list of devices registered to your Amazon account, select your Alexa device
3. Select Manage Voice Recordings
4. Select Delete
   
   

Setting up your Echo/ Echo Dot

Please visit Amazon.com. For Echo device, click here. For Echo Dot device, click here.

Connecting Echo/ Echo Dot to Wi-Fi

Please visit Amazon.com. For Echo device, click here. For Echo Dot device, click here.

Enable Alexa Skills

Please visit Amazon.com for more information, click here.

If Your Echo/ Echo Dot Device Doesn’t Connect to Wi-Fi

Please visit Amazon.com for more information, click here.

Issues with the Alexa Voice Remote

Please visit Amazon.com for more information, click here.