Camera Video Quality Troubleshooting

Poor camera video quality or a black and white video feed are trouble conditions that may affect your camera's ability to function correctly. This trouble condition arises when the camera is placed in a dimly lit area, the camera's light sensors are not working or the lens has become obstructed by dust or debris. Please refer to the following troubleshooting steps to resolve video quality issues that your camera may be encountering.


Is the Camera in a Well-Lit Area?

  1. Ensure that the camera is in a well-lit area with no shadows present.
  2. If necessary, relocate the camera to an area that is sufficiently lit.

Check the Light Sensors

  1. If the camera is in a well-lit area, confirm that the light sensors are not covered.
  2. Shine a flashlight at the light sensors and check for any obstructions.
  3. Remove all obstructions from the light sensor.

Clean the Lens

  1. If you have confirmed that the light sensors are not covered, inspect the camera lens for any dust or debris.
  2. Remove the dust or debris using a microfiber cloth.

Power Cycle the Camera

  1. After ensuring that the camera lens is clean, disconnect the power adapter from the camera.
  2. Wait 10 seconds and reconnect the adapter.
  3. Allow the camera time to reset.

Unable to Resolve Your Issue?

If you were not able to resolve this issue, make a note of the steps you tried. Please call 1-800-ADT-ASAP for assistance.