Command FAQs

You can do a lot with the new ADT Command touchscreen, including controlling your security system and smart home devices. Here’s how to find How-To videos that will help you use Command to its full capabilities.

1. Tap the right arrow on the right side of your screen to scroll to the next set of icons.
2. Tap the Tools icon.
3. Enter the Master User code.
4. Tap the Help Videos icon.
5. Tap the Video icon for the topic you want to learn about.

You can watch How-To videos on your secondary touchscreen exactly the same way you can on your main touchscreen. Just follow these steps:

1. Tap the right arrow on the right side of your screen to scroll to the next set of icons.
2. Tap the Tools icon.
3. Enter the Master User code.
4. Tap the Help Videos icon.
5. Tap the Video icon for the topic you want to learn about.

Arming and disarming your system with the touchscreen, including setting up custom scenarios, is easy. Follow these steps for the different options:

Arm Away

1. Tap Arm Away.
2.  Enter your User Code.

At this point, the countdown for you to exit before your system arms will start. Note: You can only do silent arming from the ADT Control app, not the panel or accessories.

Arm Stay

1. Tap Arm Stay.
2. Enter Entry Delay if desired, then enter your User Code. After you hear the panel status announcement, the countdown will be silent.

Night Stay

Night Stay can arm your exterior doors and windows to instant status. So if someone opens one of them, the alarm will sound without any delay.

1. Tap Arm Stay.
2. Tap Night Stay.
3. Enter your User Code. After you hear the panel status announcement, the countdown will be silent.

Arm Custom

Arming Custom allows you to bypass up to five of your system’s sensors. For instance, if you want to keep your back door open to let your dog have access to the back yard, you can bypass that sensor. Here’s how to customize:

1. Tap the Arm Custom icon.
2. Tap the zone(s) you want bypassed (five maximum).
3. Tap the words Arm Custom at the bottom right of the screen.
4. Enter your User Code.

Disarming Your Panel

1. Tap Disarm.
2. Enter your User Code.

To use Quick Exit when your panel is in Arm Stay and you need to leave quickly without fully disarming your system, simply tap Quick Exit. You won’t need to enter a code.

To bypass a sensor, first be sure your system is disarmed. You can’t bypass a sensor if it’s armed. Note that you can never bypass fire zones. Also note that a bypassed sensor will reset the next time the panel is disarmed. So if you want to bypass the same sensor the next time you arm your system, you’ll have to go through one of the below sets of steps again:

On the Command 7" touchscreen using the Zones icon

1. Tap the Zones icon on the home screen.
2. Tap the zone(s) label you want to bypass (five maximum).
3. Tap Bypass.
4. Enter your User Code.

On the Command 7" touchscreen using the Arm Custom icon

1. Tap the Arm Custom icon.
2. Tap the zone(s) label you want to bypass (five maximum).
3. Tap the words Arm Custom at the bottom right of the screen.
4. Enter the User Code.

On the Command Hybrid with the WLTP100 (wireless) touchpad

1. Enter the 4-digit User Code, then the Bypass key [6], followed by the 3-digit zone number for each one you want to bypass. (You can bypass up to five zones at a time; no pause is needed between zone numbers.)
2. Wait for the touchpad to display a “Bypass” message for each zone number.
3. Optional: to view the bypassed zones before you arm your system, enter your User Code and press the Bypass key [6].
4. Arm the system as usual.

On the Command 7" touchscreen

1. Tap the right arrow to get to the Tools icon.
2. Tap the Tools icon and enter Master User Code.
3. Tap the Settings icon
4. Drag the slider to the right or left on the Volume bar to adjust the volume.
5. Select Chime to mute chimes and voice announcements (highlighted [blue] button indicates active, dimmed [gray] button indicates that Chimes and voice announcements are muted).

With the WLTP100 (wireless) or WTP100 (wired) touchpad

To reach Chime Mode so you can turn chimes on and off, enter the Master User Code then tap 9.

Note: When you enter codes and commands, you must make sequential taps within 10 seconds of one another. If a full 10 seconds goes by between taps, the entry will cancel and you’ll need to start the sequence over from the beginning. If you make a mistake while entering a User Code, press the * key to start over. Always use the * key to clear the previous entries or you may enter an incorrect code.

With the optional secondary 7" touchscreen (WTS700)

Note: Chimes and volume settings on the optional secondary 7" touchscreen apply ONLY to optional screen, and NOT to your security system’s main panel.

1. Tap the Settings icon, then drag the slider to the right or left on the Volume bar to adjust the volume.
2. Select Chime to mute Chimes and voice announcements (highlighted [blue] button indicates active, dimmed [gray] button indicates that Chimes and voice announcements are muted).

We recommend you perform a system test once a month just to make sure your system is working properly and we’re receiving signals at our monitoring centers. Here’s how to perform a test:

On the Command 7" touchscreen

1. Tap the right arrow on the right side of your screen to scroll to the next set of icons.
2. Tap Tools icon and enter the Master User code.
3. Tap the Advanced icon.
4. Tap the Comm. Test icon.
5. When your panel has finished the test, you’ll see a result on the “Passed” line, for example:
   • Pending:
   • Passed: Cellular Communication Test, Broadband Connection
   • Test Failed:
     Note: if test fails, please contact ADT at 1.800.ADT.ASAP.

With the optional secondary 7" touchscreen (WTS700)

1. Tap the right arrow on the right side of your screen to scroll to the next set of icons.
2. Tap Tools icon and enter the Master User code.
3. Tap the Advanced icon.
4. Tap the Communications Test icon.
5. When your panel has finished the test, you’ll see a result on the “Passed” line, for example:
   • Pending:
   • Passed: Cellular Communication Test, Broadband Connection
   • Test Failed:
     Note if test fails, please contact ADT at 1.800.ADT.ASAP.

When someone disarms your system, the Command panel takes a screen grab of the event so you can see who disarmed the system. Here’s how to check for those snapshots:

1. Tap the Right Arrow on the home screen to the Tools icon.
2. Tap the Tools icon.
3. Tap Events.
4. You’ll see a list of system events, including panel-disarm snapshots. Tap on an event to see the snapshot.

There are several system conditions that can cause your touchscreen to stay on, and that may need your attention, including:

• System is in Programming Mode.
• The backup battery isn’t fully charged.
• A Help Video is playing.
• An Entry/Exit countdown is in progress.
• System is in “Walk Test” mode.
• System is in “Communication Test” mode.

There are several system conditions that can cause your touchscreen to turn back on which may need your attention, including:

• A tap to the touchscreen
• Alarms
• Sensor Troubles
• System Troubles

Sensor batteries should be changed according to the manufacturer’s instructions for each device. You can view the device power status on both the Command 7" touchscreen and optional secondary 7" touchscreen. Here’s how:

1. From the home screen, tap Zones.
2. Enter your User Code.
3. A list of devices installed on your security system will appear, with a battery-bar status icon next to each name.
4. Use the up and down arrows to scroll through your devices.

The ADT Control app is designed to provide the same functionality as the 7” Command touchscreen panel. That includes arming and disarming your system remotely. Here’s how to do it:

To arm:

• Tap the Shield icon to arm your panel.

You have the option of tapping Silent Arming or No Entry Delay, and you can also select Arm (Stay) or Arm (Away) depending on whether you’re going to be home or out.

To disarm:

• Tap the Shield icon to disarm your panel.

You can add new Users, and manage existing ones, through your web portal. Here’s how:

1. Log onto www.adt.com/control-login with your username and password.
2. Using the menu on the left, click Users.
3. Click Add User near the top of the screen.
4. Enter the first name and last name and an email or cell phone number if desired.
5. Enter Access Points you want to allow the new user to have.
6. If you select Panel Access, you must enter a User Code.
7. If Lock Access is selected, you must enter a User Code.
8. If you select both Panel Access and Lock Access, you can use a single code for both.
9. Once you type an Access Code, a Schedule selection will appear. Set the desired access times.
10. Click Save.

Video storage is based on your service plan and number of clips stored and uploaded. Generally speaking though, you will have 6,000 clips uploaded/stored per month for up to 8 cameras. Once you reach your 6,000 clips, you will no longer be able to record clips until you go in and un-pause the recording rule the first of the following month. However, alarm triggered events will still record.

If you are close to reaching your 6,000 clips, here are some options you can explore:

• Changing your Video Motion Detection settings
• Requesting additional Video Clip storage
• Limiting your recording rules to certain cameras or times of day

Adding or Changing a Recording Rule

1. Log into the Control web portal
2. Click on the Video tab
3. Click on Recording Rules on the top navigation
4. To Add Rule, click on Add Rules to select the type or rule you want to add or select the Edit pencil icon next to the rule you want to change

Un-pausing Video Recording Rules

Via the Control web portal

1. Click on the Video tab
2. Go to Recording Rules on the top navigation and make sure that the All Rule Types is selected – the pause Recording Rules will have a gray button
3. Tap the button for each paused recording rule until it turns back on (you will see the gray button turn blue)

Via the Control App

1. Click on the Menu icon on the upper left corner
2. Select Video and then the Gear icon on the upper right corner
3. Tap Recording Rules
4. On each Recording Rule that needs to be un-paused, tap the gray on/off icon so that it turns blue
5. Tap the Back arrow icon to exit the screen

Depending on how many clip expansions are available on your account, you will be able to request additional clip storage for your account. You can purchase expansion packs of 5,000 clips and 4 additional cameras. To request clip expansions, call 800-ADT-ASAP.

Your ADT Command system can handle up to 40 cameras. But before you add it to your ADT system, you have to add the camera to your Wi-Fi network. Follow these steps:

1. Log into the www.control.adt.com portal.
2. Select Video from the left navigation.
3. Select Settings from the available options.
4. Select the appropriate camera from the list of devices.
5. Follow the onscreen instructions for your applicable device.

ADT takes your privacy very seriously. Only users who the system owner has specified can view live video or review clips and images. ADT doesn’t have access to those images and we don’t share them.

Yes, for camera-triggered events. Just go to Video Settings and adjust the length of time there under Saved Video Settings. System-triggered clip length is not editable (such as an activated security sensor when the panel is Armed).

Only site owners are initially able to enroll devices for push notifications. To set up additional users to receive notifications, follow these steps:

Using the website:

1. Log into the website. 
2. Click Notifications.
3. Click + New Notification to create a new notification or click the pencil icon for an existing notification to update. 
4. To choose notification recipients, click + Add Recipient.
5. Click to select the entries in the Address Book to be notified or click + New to add a new Address Book entry.
6. Once you’ve selected all the desired recipients, click Close.
7. Verify all recipients are correct, then click Save.

Using the app:

1. Log into the app. 
2. Tap the hamburger menu.  
3. Tap Notifications.
4. Tap Manage Notifications. 
5. Tap + Add to create a new notification or tap an existing notification to update. 
6.  To choose notification recipients, tap + Add Recipient.
7. Click to select the entries in the Address Book to be notified or click + Add Contact to add a new Address Book entry.
8. Once you’ve selected all the desired recipients, click Close.
9. Verify all recipients are correct, click Save.

Notes: You’ll need to separately register each phone or tablet that you want to have access for push notifications. Once registered, each device must have the Push Notifications toggled On in the app. To avoid duplicate alerts, make sure to turn off text message alerts once you’ve successfully enabled push notifications on the web portal.

ADT Command works with the ADT Control app to use geo-fencing technology to sense when you’re getting close to or leaving your home. This capability allows you to set up automations related to when you arrive or depart. To take advantage of geo-services, follow these simple steps:

Enable geo-services on one or more phones.

1. Log into the Control app from your iPhone or Android device.
2. Go to Settings.
3. Tap to Enable Geo-Services.

View and manage geo-fences:

1. Log into your web portal.
2. Click Settings.
3. Click Geo-Services to view and edit Geo-Fences. A “Home” Geo-Fence is created by default around your security system address.
4. Use the “Set up Geo-Features” links to quickly create geo-fence-triggered Reminders.
5. You can also apply geo-service settings to existing Rules and Notifications in the web portal.

You can only answer your doorbell through the app. You can also start a doorbell call and view the camera video from the doorbell at any time.

From the web portal, click Automation in the main menu.

1. Select Rules if you want to set a device to act according to a Trigger activity (such as the front door automatically locking when the panel is set to Arm Stay).
2. Select Schedules if you want a device or a light to turn on and off at set times during the day (or for the thermostat to adjust temperatures).
3. Select Scenes if you want to group automations together as a set (such as creating a Goodnight scene that sets the panel to Arm Stay, locks the doors, closes the garage door, adjusts the thermostats and turns on exterior lights).
4. Click the + Add New label to begin configuring Rules, Schedules or Scenes.

You’ll see low batteries as a trouble condition on your home screen in the Control app. Tap the trouble icon to see a list of devices with a low-battery condition.

First, confirm your camera is plugged in and receiving power. Next, make sure your Wi-Fi connection shows Internet activity. If your camera still isn’t recognized, visit the Command Camera Offline FAQs to continue troubleshooting your offline Camera.

On the off chance you’re having issues with your camera quality during the nighttime or the screen appears to be a bit fuzzy, we recommend first verifying the lighting conditions of where your camera is located. Does the sun or a light shine directly on the camera? This can cause glare and affect the picture quality. Do you have a flood light or other light that might affect night vision?

If you’re able to access the camera, then clean the lens and see if that improves the quality. If not, then follow the below steps to adjust the Live Video Image Quality or the Video Device Settings on the Control web portal:

Adjust Live Video Image Quality

1. Click on the Video tab
2. Select Settings on the top navigation
3. On the camera drop down, select the camera you want to adjust and then click Live Video
4. Select the desired video quality, and then select Save

Adjust Live Video Image Quality

1. Click on the Video tab
2. Select Settings on the top navigation
3. On the camera drop down, select the camera you want to adjust and then click Video Device Image
4. Select the desired video quality settings, and then press Save
   
   

If you log into ADT Control (control.adt.com) and see “Status Unavailable” or a graphic indicator that the system is offline, make sure all your ADT equipment is plugged in, then wait a couple minutes and try the system again. If that doesn’t work or you need help, call 800-ADT-ASAP.

If you log into the ADT Control app and see “Status Unavailable” or a graphical indicator that the system is offline, make sure all your ADT equipment is plugged in, wait a couple minutes and try the system again. If that doesn’t work or you need help, call 800-ADT-ASAP.

Your touchscreen may be out of range of the panel. Check how close you are to your panel, make sure your Internet connection is good and check your security system status. If your touchscreen continues to show “Please Standby” when it’s close to the panel, and the security system is operating properly and your Internet is connected, please call 800-ADT-ASAP for help.