How to Manage Users and Logins in Control

In the Control Portal, you can manage users by selecting the Users tab on the left-hand side and then Users on the top navigation. You can see how many users exist on the account near the search bar on the upper left-hand side and view their user codes by selecting the Show User Codes button on the top-right.

In the Control app, you can manage users by selecting the menu icon on the top-left corner and then selecting Users.

Note: If you have multiple locations, please confirm user information for each site.

How To Add A New User

Note: When adding a new user, the primary user will receive an email notification that a new user was added.

 
On the Portal

1. Select the Add User button on the top-right
2. Enter in the new users first name, last name, and language preference
3. Press the +Add button to add in the users contact information. You can add in their mobile number (SMS) and/or their email address.
4. Select access point(s) for the new user
5. Input a new access code.
6. After adding a code, you can opt to allow the code to work at all times by selecting At all times or at certain times by selecting Limit access times. If selecting to limit access times, then select the days, start, and end times the access code should work.
7. Press Save.

On the App

1. On the Users list, select the + button on the top-right corner
2. Add in the new users first name and last name. Press Create on the top-right corner.
3. Create a new access code for the user. If unsure of what to input, select the Generate Code button under the code field.
4. Select the applicable Security Panels and devices you want the user to have access to by sliding the bar next to it to the right. Then press the Save button on the top-right.
5. In the User Profile, you can adjust any of the information previously input as well as add contact information by selecting the + Add Contact button and then entering a mobile number (SMS) and/or email address. You can also adjust the user’s access times by selecting the Time button.

How To Delete A User

On the Portal

1. On the Users list, select the trash button on the right of the user you wish to delete.
2. A pop-up window will appear prompting you to confirm deleting the user and all their addresses. Select the Delete User button.
   Note: Deleting a user will remove any access control associated with that user.

On the App

1. On the Users list, select the … button to the right of the user you wish to edit information for.
2. On the bottom pop-up, select the Delete button.
3. A pop-up window will appear prompting you to confirm deleting the user. Select the Delete button.

How To Edit A User

On the Portal

1. On the Users list, select the pencil button on the right of the user you wish to edit information for.
2. Edit the name, contact information, and/or access control of the user.
3. Press the Save button.

On the App

1. On the Users list, select the … button to the right of the user you wish to edit information for.
2. On the bottom pop-up, select the Edit button.
3. Edit the name, contact information, and/or access control of the user.
4. Press the back button on the top-left corner to return to the Users list.

In the ADT Control Portal, you can create and manage individual logins for each portal and app user. There is no limit on logins that can be created. You can access the logins by selecting the Users tab on the left-hand side and then Manage Logins on the top navigation.

Add Login

1. Select the Add A Login button on the lower-right corner
2. Enter in the email address and login name you wish to create. Then press the Save button.
   Note: An email will be sent to confirm the new user and to finish creating their new login.
3. In the next screen, select the type of permissions you want the user to have.
   Note: If no permissions are selected and saved, the login will have limited views and ability to make changes on both the app and portal.
4. Press the Save button.

Delete Login

1. On the Manage Logins page, select the trash can icon to the right of the login you wish to delete.
2. A pop-up window will appear prompting you to delete the login. Select OK.

Edit Login Permissions

1. On the Manage Logins page, select the Login Name of the user you wish to edit login permissions information for.
2. Select the Permission you want the login to have. Press the Save button.

If you see unknown activity, delete the user and call us immediately at 1-800-ADT-ASAP.