SMB: Service Plans and Mobile Apps Updates

You should see all new features the very next time you open the ADT Mobile App. If you don’t see them, simply log out by selecting the log out option on the menu on the bottom of the left-hand side of the screen. Once you’ve logged out, log back in again and the features should be there.

No. Settings can’t be set up through the mobile app. You can only set these up from the Control portal. 

The Business Hours feature allows you to easily configure the time when employees can arrive, the location is open for business and when employees are to depart. There may be times when employees get to your location to set up before the business is open. The business hours feature lets you set the schedule.

  1. Log into your Control portal
  2. From the menu, select Settings and then Business Hours

Note: You can only set up Business Hours through the Control Portal, not the Control app.

A notification allows a business owner to receive a message if a pre-defined activity occurs or doesn’t occur. Notifications include an alert if a door was left open, if the location wasn’t opened on time or if the store closed early. For a complete list of notifications:

On the Control Portal

  1. Log into your Control portal
  2. Select Notifications on the menu
  3. Click New Notifications in the upper right-hand corner

On the Control App

  1. Log into your Control app
  2. Select Notifications and then click on the + sign to add a new notification

If your system is armed and someone enters your location, if they don’t turn off the alarm, the alarm will go off and we’ll be notified. If your system is armed and someone enters your location after the business hours you set up and they turn off the alarm, you’ll receive a text message notifying you that someone has entered your locations after hours. ADT won’t be notified because someone turned off the alarm. 

Check and see if you have the most recent app release. To check for the app release:

  1. Log into the ADT Control mobile app
  2. Select the menu in the upper left-hand corner of the app
  3. Scroll down to the About option and select it
  4. At the top of the screen, there should be the word Control and a number after it. If this number is less than 4.10.15 on iOS or 4.10.14 on Android, please go to the Apple App Store or the Google Play Store and download the current version.

The Open/Close Notification enables customers to get an alert if the business is opened or closed at an unexpected time. Set the Business Hours by:

On the Control Portal

  1. Log into your Control portal
  2. Select Settings and then Business Hours
  3. Once your business hours are set, select Notifications from the menu
  4. Click on New Notification, which is found in the upper right-hand corner
  5. A pop-up window will appear - select the Business option on the left-hand side of the pop-up window and choose the features you want to enable


On the Control App

  1. Log into the Control app
  2. If your business hours have been set through the ADT Control Portal, select Notifications from the menu
  3. Click on + sign to add a new notification
  4. Click on Use A Template to identify Business features

To add a notification recipient:

On the Control Portal

  1. Log into your Control portal
  2. Select Notifications from the menu
  3. Select the notification where you want to add a recipient by double-clicking on it or selecting edit from the icon next to the trash can on the right-hand side of the page
  4. On the notification page, scroll down to the section that says Recipient
  5. On the right-hand side of the page click the Add Recipient box and an Address Book will come up
  6. Click New and fill out the name and email address
  7. Select Add Contact to update the address book and then click Save

On the Control App

  1. Log into the Control app
  2. Select Notifications from the menu
  3. Click on the notification where you want to add a recipient.
  4. On the bottom right-hand side of the screen, click Add Recipient and an Address Book screen will be shown
  5. Click New and fill out the name and email address
  6. Select Add Contact to update the address book and then click Save

You can set up the Business Reports option so you can receive daily or weekly emails on a variety of activities and events that occur at each of your business locations. To view Business Reports:

On the Control Portal

  1. Log into your Control portal
  2. From the menu, select Activity
  3. Click on New Report to select the type of report you want to see, the frequency of delivery and the report recipients


On the Control App

  1. From the ADT Mobile App select Reports from the menu
  2. Click on the + sign to select the type of report you want to see, the frequency of delivery and the report recipients

We recommend checking and make sure an email address has been added.

On the Control Portal

  1. Log into your Control portal
  2. From the menu, select Activity and then Reports
  3. Select the report you want to look at by double-clicking on it or selecting edit from the icon next to the trash can on the right-hand side of the page by clicking on it
  4. On the report page, scroll down to the section that says Recipients that shows the names and email addresses of the people who should be receiving the report
  5. Make sure there is a check mark next to each email address for each person who should be receiving the report
  6. Click Save


On the Control App

  1. Log into the Control app
  2. Select Reports from the menu
  3. Select the report you want to look at by double-clicking on it or selecting edit from the icon on the right-hand side of the screen by clicking on it
  4. Make sure there is a check mark next to each email address for each person who should be receiving the report

To add a report recipient:

On the Control Portal

  1. Log into your Control portal
  2. From the menu, select Activity and then Reports
  3. Select the report where you want to add a recipient by double-clicking on it or selecting edit from the icon next to the trash can on the right-hand side of the page
  4. On the report page, scroll down to the section that says Recipients
  5. Click the box on the right-hand side of the page that says, Add Recipient
  6. In the Address Book that comes up, click New and fill out the name and email address
  7. Select Add Contact to update the Address Book
  8. Click Save


On the Control App

  1. Log into the Control app
  2. Select the Menu and then Reports
  3. Select the report you want to look at by double-clicking on it or selecting edit from the icon next to the trash can on the right-hand side of the page by clicking on it
  4. On the bottom of the page, select the recipient you want to add
  5. In the upper right-hand corner, select Save

A .pdf is not always attached to the email report. If a report is unusually large, it may only be viewable through the ADT Control portal. This is by design, solely due to the size of the report.

The Multi-Location option allows customers with two or more locations to manage security or automation from a single page. Customers can also view the status or recent activity at individual or multiple locations. While you can see multiple locations from the home page, this capability is only available on the Control portal. The ability to view multiple locations simultaneously isn’t available on the Control App. On a mobile device, you must view each location individually. 

For customers that have multiple locations, the Manage Groups option allows you to organize all your locations. You can set up groups by region. For example, a Florida business could have a Miami region, an Orlando region and a Tampa region, with individual stores within each region. Each region would be unique. To manage groups:

  1. Log into your Control portal
  2. From the menu, select Manage Groups
  3. In the upper right-hand corner, select organize groups if you’re changing an existing group location or new group if you’re looking to create a new one.

Your locations screen may need to be refreshed. Here’s how to refresh:

  1. Log into your Control portal
  2. Select the Manage Groups on the menu
  3. Refresh your browser window
  4. The new location should be available once the refresh is completed

When 2 or more locations are in different time zones, the time zone of each location will be shown in history. If two or more locations are in a group and they are in different time zones, the default time zone location for group activity will be shown in the default location time zone.

No. The multi-location function cannot be set-up through the mobile app. This can only be set-up from the Control portal.

Yes, you can show the option for each of the locations that you set up, however you can only view them one location at a time. Within the Control Portal, you can view multiple locations at the same time from the home page.

You can use arming and disarming schedules to automatically arm and disarm your alarm system at pre-selected times. To update your options:

  1. Log into your Control portal
  2. Select Notifications and then New Notification
  3. Within the Add a New Notification window, select the option Arming Supervision from the Standardpage to recreate your notifications

Note: This option can only be configured through the Control Portal and not the Control app.

ADT added new business-centric features to make it easier for you to manage your business. One upgrade involves the Arming option. To update your options:

On the Control Portal

  1. Log into your Control portal
  2. Select Notifications and then New Notification
  3. Within the Add a New Notification window, select the option Arming Supervision to recreate your notifications


On the Control App

  1. Log into the Control app
  2. Select Notifications and then click on the + sign to add a new notification
  3. Within the Add a New Notification screen, select the option Arming Supervision to recreate your notifications

As part of our business feature upgrade, the arming notifications you’ve already created have been left intact. To add a new notification, you’ll need to select Arming Supervision. Arming Supervision gives you a notification that the system hasn’t been armed at the time you specified. Along with Arming Supervision, there’s also an option for Disarming Supervision. You can find both features by selecting Notifications from the menu.

  1. Log into your Control portal
  2. Click on New Notification, which is found in the upper right-hand corner
  3. When the pop-up window appears, select the Standard option on the left-hand side of the pop-up window and choose the features you want to enable

Note: These schedules can only be set up through the Control Portal and not the Control app.

You can use arming and disarming schedules to automatically arm and disarm your system at pre-selected times. You can only configure this option through the Control Portal.

To edit or delete a user:

  1. Log into your Control Portal
  2. From the menu, select Users
  3. Scroll down to the user that you want to edit or delete by selecting the pencil or trash can icon on the right-hand side of the page

It made sense to adjust our plans to better match actual customer usage. Most customers never look at anything beyond the last few days of saved clips, let alone review 6,000 clips. With this change, we’ll only be storing the last 5,000.

Uploading 6,000 clips in a month works out to about 200 clips per day, which is far more than most customers watch or act on individually. Clips are intended to capture relevant events of interest, not to serve as a substitute for continuous recording. In cases where cameras are uploading 100’s of clips per day, we’d suggest applying camera rules to only record relevant events, rather than trying to capture every single motion event; or that the customer would be better served by a continuous recording solution, such as a Commercial Streaming Video Recorder (CSVR).

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