Account Management Videos

Get answers to your most common questions about managing your ADT account and using your ADT Security System to protect what matters most. 

How to read your bill and other helpful tips


This video will help you understand your ADT bill, show you where to look for help with your system and how to make a payment.

What happens to your ADT system during a power outage?


This video will show you what to expect during a storm or power outage – and what you should do.

How to identify your alarm model


Whether you have an ADT wireless home surveillance system or a standard ADT alarm system, knowing your model number helps when contacting ADT customer service. Here are some simple methods you can use to help identify which ADT home security system you have installed.