Command - Push Notifications FAQs

If the alarm goes off when you’re not home, ADT will get a notification, but it’s also a good idea for you to get one, too. Here’s how to set up alerts for everyone you want via email, text or push notifications, using the ADT Control app:

  1. Log into the app and tap on the menu button 
  2. Tap Notification.
  3. Tap +
  4. Tap Alarm
  5. Rename the rule
  6. Under When Alarm of type, tap to select the alarm types you want to be notified about
  7. In the Is reported by drop-down menu, tap to select which sensors you want monitored
  8. Tap + Add Recipients
  9. Tap the entries in the Address Book you want notified, or tap + Add Contact to add a new Address Book entry.

To create an alarm notification using the Control Portal:

  1. Log into the Control Portal
  2. Click Notifications
  3. Click + New Notification
  4. Click Alarm
  5. Name the new notification rule
  6. In When Alarm of type, click to select the alarm types you want to be notified about
  7. Using the Is reported by drop-down menu, select either:
    • Any Sensor to be notified about any sensor alarms
    • Specific Sensor to only be notified about specific sensors
  8. To choose notification recipients, click + Add Recipient
  9. Click the entries in the Address Book you want notified, or click + New to add a new Address Book entry

Of course, if you have an ADT Video Doorbell, you’ll want to know if someone is at your front door. You can set up notifications easily through the ADT Control app. Here’s how:

  1. Log into the app
  2. Tap on the menu button  and select Doorbell Camera
  3. Tap Settings 
  4. Tap Push Notifications
  5. Tap + Add
  6. Tap Doorbell Call
  7. Name the notification
  8. In For the selected devices, tap to select the desired Doorbell Camera
  9. In When the following event occurs, tap to select Motion, Button Pushed, or both
  10. You can further customize the notification if you want:
    • In During this time frame, tap to select At all times or Only during the following times to create a schedule for the notifications to follow
    • In Notification filtering, tap to select the desired filters
  11. Once you’ve finished customizing, tap + Add recipients if you want to add recipients other than yourself
  12. In the Address Book, tap to select the recipients you want notified, or tap + New Contact to add a new Address Book recipient.

Note: We recommend using push notifications (i.e., recipients with a phone icon next to their description) rather than an email or text notification. You can answer a doorbell call directly through a push notification.

At the end of the page, tap Close, then verify the notification is configured correctly. If it’s all good, tap Save and you’re done.

 

You can also create Video Doorbell notifications through the web portal in a similar fashion. Here’s how:

  1. Log into the Control Portal
  2. Click on Notifications
  3. Click on + New notification
  4. Click Doorbell Call
  5. Name the notification
  6. In For the selected devices, select the desired Doorbell Camera
  7. In When the following event occurs, select Motion, Button Pushed, or both
  8. You can further customize the notification if you want:
    • In During this time frame, tap to select At all times or Only during the following times to create a schedule for the notifications to follow
    • In Notification filtering, tap to select the desired filters
  9. Once you’ve finished customizing, click + Add recipients if you want to add recipients other than yourself
  10. In the Address Book, tap to select the recipients you want notified, or tap + New Contact to add a new Address Book recipient.

Note: We recommend using push notifications (i.e., recipients with a phone icon next to their description) rather than an email or text notification. You can answer a doorbell call directly through a push notification.

Click Close, then verify the notification is configured correctly. If it’s all good, click Save and you’re done.

If you’re not home and something triggers a sensor, you’ll want to know about it. Here’s how to create a sensor activity notification through the ADT Control app:

  1. Log into the app and tap on the menu button 
  2. Tap Notifications
  3. Tap +
  4. In Create Your Own, tap Sensor Activity
  5. Name the new notification rule
  6. In When any of these sensors are open or activated, tap to select the sensors you want monitored
    Note: If you don’t see the sensor you want to monitor, verify that monitoring for it is enabled.
  7. In During this timeframe, tap to select either:
    • At All Times to receive a notification every time the selected sensors are opened or activated
    • Only During the Following Times to set specific times to receive notifications when the selected sensors are activated
  8. In Notification filtering, tap to select any desired notification filtering settings

 

You can add notification recipients here, too. Here’s how:

  1. Tap +Add Recipients
  2. Tap the contacts in your Address Book you want notified. Or you can tap + Add contact to add a new Address Book entry.

When you’re all done, click on Close, then verify the notification is configured correctly. If it’s all good, click on Save and you’re done.

 

You can also create sensor activity notifications through the web portal in a similar fashion. Here’s how:

  1. Log into the Control Portal
  2. Click on Notifications
  3. Click on + New notification
  4. Select Sensor Activity
  5. Name the new notification rule
  6. In When any of these sensors are open or activated, select the sensors you want monitored
    Note: If you don’t see the sensor you want to monitor, verify that monitoring for it is enabled.
  7. In During this timeframe, tap to select either:
    • At All Times to receive a notification every time the selected sensors are opened or activated
    • Only During the Following Times to set specific times to receive notifications when the selected sensors are activated
  8. In Notification filtering, tap to select any desired notification filtering settings

 

You can add notification recipients here, too. Here’s how:

  1. Tap +Add Recipients
  2. Tap the contacts in your Address Book you want notified. Or you can tap + Add contact to add a new Address Book entry.

When you’re all done, click on Close, then verify the notification is configured correctly. If it’s all good, click on Save and you’re done.

Most likely, you want everyone in your household to receive push notifications of events on your ADT system. If someone stops getting those notifications, here are a few things you can try to re-start them.

 

Verify that push notifications are enabled using the app:

  1. Log into the app and tap on the menu button 
  2. Tap Notifications
  3. Verify that Push Notifications is toggled on
  4. If it’s toggled off:
    • Tap the toggle switch to toggle it on
    • Verify that the desired push notifications have been added for the recipient(s)
    • Allow a few minutes for it to save, and then test the notification

 

Verify the push device is active using the website:

  1. Log into the Control Portal
  2. Click Notifications
  3. Click Manage Devices
  4. Click the desired device for which you want to manage notifications
  5. Verify Enable Notifications is toggled on
  6. Click Save

 

 

Verify notifications are enabled using the website:

  1. Log into the Control Portal
  2. Click Notifications
  3. Verify the desired notification is toggled on
    • If the notification is toggled off, click the toggle switch to enable the notification
    • Allow a few minutes for it to save, and then test the notification
  4. Click  for the desired notification to verify
  5. In Recipients, verify desired push devices are shown
  6. If desired push devices aren’t showing:
    1. Click + Add Recipient
    2. Click to select the desired push devices
    3. Click Close
    4. Click Save

Note: Allow a few minutes for it to save, and then test the notification.

 

Verify notifications are enabled using the app:

  1. Log into the app and tap on the menu button 
  2. Tap Notifications
  3. Tap the desired notification to verify
  4. Verify the notification switch is toggled ON
  5. If the notification is toggled off, click the toggle switch to enable the notification
    Note: Allow a few minutes for it to save, and then test the notification
  6. Flick to scroll to verify desired push devices are shown under Recipients
  7. If desired push devices are not showing:
    1. Tap + Add Recipients
    2. Tap to select the desired push devices
    3. Tap Close
  8. Tap Save to save any changes made
    Note: Allow a few minutes for it to save, and then test the notification.

 

Verify events are reporting

If the trigger events for the desired push notifications aren’t showing up in your account’s history, it may be that the security panel isn't signaling properly or isn't communicating the triggering action properly.

To verify events reporting using the app:

  1. Log into the app and tap on the menu button 
  2. Verify the events that you want push notifications for (e.g., arming reminder, system armed away, sensor opened/closed, etc.) are appearing in the History
  3. Scroll down to refresh the history

 

To verify events are reporting using the website:

  1. Log into the Control Portal
  2. Click Activity
  3. Verify the events that you want push notifications for (e.g., arming reminder, system armed away, sensor opened/closed, etc.) are appearing on the Activity page

 

Power cycle the push device

If you’ve taken all the preceding steps and there’s still an issue, the cellular connection of the push device may be unstable. Power cycle the push device to help establish a good cellular connection. If the push device can’t secure a stable cellular connection, you may need to to contact your cellular provider for additional troubleshooting.

 

Refresh the push device

If you’ve taken all the preceding steps without getting it to work, you can refresh the push device by removing it from the account and then adding it back on.

To refresh push devices (you’ll use both the app and website in this process):

  1. Disable push notifications on the mobile device:
    1. Log into the app and tap on the menu button 
    2. Tap Notifications
    3. Tap the Push Notifications toggle switch to OFF
  2. Verify that push devices are disabled from the Control Portal:
    1. Log into the Control Portal
    2. Click Notifications
    3. Click Manage Devices
    4. Click the desired push notification device
    5. Click Delete
    6. In the popup window, click Delete
  3. Once push devices are verified to be disabled on the website, re-enable push notifications on the mobile device:
    1. Log back into the app and tap on the menu button
    2. Tap Notifications
    3. Tap the Push Notifications toggle switch so it is back on.
  4. Verify the push devices are showing on the Push Devices user from the website:
    1. Log back into the Control Portal
    2. Click Notifications
    3. Click Manage Devices
    4. Click the desired push notifications device
    5. Verify Enable Notifications is toggled on
    6. Rename the device, if desired, then click Save
  5. Add the push device as a recipient to desired notifications
  6. Trigger the action that generates notifications to test push notifications

 

Device-specific troubleshooting

  1. Verify there aren't any settings enabled on the device that would prevent it from receiving push notifications
  2. Verify there aren't any security applications installed on the device that may block push notifications

 

If the issue persists after troubleshooting, contact our customer support team by Chat or by calling 1-800-ADT-ASAP.

Each person on our account needs to set up their devices – whether it’s a phone or tablet – to receive push notifications. Here’s how to do that.

Add a push device using the app:

  1. Log into the app on the device you want to receive push notifications
  2. Tap on the menu button 
  3. Tap Notifications
  4. Tap the Push Notifications toggle switch to ON

Note: The push device now exists on the account as a Push Device user.

 

Configure Push Notifications using the app:

  1. Log into the app and tap on the menu button 
  2. Tap Notifications
  3. Tap the desired notification
  4. Tap Add Recipients
  5. Choose a device/recipient
  6. Tap Close

 

To manage push notification devices using the website:

Note: You can only add push devices using the app.

  1. Log into the Control Portal
  2. Click Notifications
  3. Click Manage Devices
  4. Click the desired device for which you want to manage notifications
  5. Click either of the following:
    • Enable Notifications to toggle push notifications on/off for the device.
    • Delete to remove the push device from the account.
  6. Click Save
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