Billing and Payments FAQ

First, you will need to login to MyADT.com. Click the Account tab from the left navigation and click Update Payment Method. If you have already entered at least one payment method, choose it from the Saved Payment Methods. If you are enrolled in ADT® EasyPay, then click the Manage EasyPay button

 

To add a new method, click the link for Add New Payment Method, then enter the card or bank account information.


To save the new method information, click the box next to Save account information for future use and click Submit.

Your billing statement closing dates are determined based on when the alarm system was activated. The due date of your current bill can be found on the Dashboard or Account page of MyADT.com or by looking in the top right portion of your invoice. While you are on the My Bill page, you can see the amount that is owed. The amount is shown just below your due date.

Your statement date is based on when the system was initially activated. This is not available as an online feature at this time. If you need to change your statement due date, please call 1-800-ADT-ASAP for assistance.

Yes to both! The ADT® EasyPay program is our automatic payment service. The program allows you to set up automatic payments using either a bank account or credit/debit card. And because you keep track of billing and payment activities online, there’s no need for paper statements. To learn more about both programs, visit the ADT® EasyPay page.

If you have signed up for the ADT® EasyPay program, you will no longer receive a statement in the mail. If you are not using ADT® EasyPay, visit the Account > Profile page to review the billing address we have on file and make a change if it is incorrect.

Payments sent through the mail take approximately seven to 10 business days to be delivered and processed before appearing on your account. If you make your payment online, please allow up to three business days for your transaction to post to your account.

ADT has more than one payment location. If your payment is sent to the wrong address, it could result in a delay in processing, and possibly the posting of an overdue balance to your account. To ensure that you send your payment to the correct address, please consult your statement.

Or, save time and money by making a one-time, safe and secure payment through MyADT.com. You can pay using either a checking account or credit/debit card, and there is no extra charge. You can also sign up for ADT® EasyPay to have your payments automatically drafted from a checking account or credit/debit card.

To change your billing address, please login to MyADT and click on Account from the left navigation. Then click on the Profile tab.

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