ADT’s smart Geo-Services feature helps connect you even more to your home. With Geo-Services, you can automate Scenes and initiate additional notifications based on the location of your smartphone relative to your home, office or any other Geo-Fence you specify.
To configure Geo-Services:
By default, those with Master Control and Full Control login permissions have Geo-Services capability enabled. The permissions are selected when you create a new login in the User section of the Control Portal. For more on how to create a user login, click here.
Here are some things to consider when creating additional logins on your Control account:
Using the ADT app, you can turn your smartphone into a Geo-Device, a geographically aware mobile device you can configure to initiate home automations and additional notifications based on its location in relation to your home, office, or other location you create as a geo-fence.
Enabling Geo-Services in the app will add your mobile device to the website as a Geo-Device.
To enable Geo-Services using the Control app:
Note: If you can’t toggle Geo-Services on, you may need to enable location services for the app in your phone settings
To edit a Geo-Device from the Control Portal:
Note: You can only delete a Geo-Device from an account using the Control Portal.
To delete a Geo-Device:
To turn off a geo-device using the Control app:
Pause Video Recording rules will stop your system from capturing video clips, based on your phone’s location or security system status (such as Armed Stay or Disarmed). You can configure these location-based alerts from the website to notify you at all times of day, on a set schedule or based on your phone’s location.
To create/edit a Geo-Service “Pause Video Recording” rule using the website:
on the video recording rule that will use the Geo-Service ruleA Geo-Service device malfunction often occurs because the device may have been deleted but not completely removed from the account. The best way to clear a Geo-Service device malfunction is to completely remove the device from the account, then reattach the device to the account.
We recommend removing Geo-Devices that are inactive or not currently in use on the account to help avoid Geo-Service device malfunctions. See how to remove a Geo-Device here.
Learn how to manage the Geo-Devices on an account here.
To clear a Geo-Service device malfunction:
To clear a Geo-Service device malfunction, you will need to use both the Control app and portal to troubleshoot the issue.
Note: Clearing the malfunctioning Geo-Service device only clears the trouble condition once. You need to follow these steps each time a device malfunctions, or you no longer use the device on the account.
to remove the Geo-Device from the accountIf the device’s Geo-Service issue persists after troubleshooting, contact our customer support team by calling 1-800-ADT-ASAP.
To disable the malfunction report:
If you don’t want a malfunction report, you can turn off the report using the Control Portal.
Note: This only applies to Android devices.
If you’re using Geo-Services on your mobile devices, make sure you have a good cellular connection so that your location data is reliable. As you use this technology, you may encounter some technical difficulties. Here are some troubleshooting tips:
Troubleshooting Geo-Services:
If the issue is still unresolved:
Important: Perform the following steps in this order:
Note: Geo-Services uses triangulation to conserve battery power. The device should go a significant distance outside the geo-fence in either direction to register crossing the geo-fence boundary.
ADT smart security systems include geofencing technology that allows you to create automation rules and reminders based on the location of the user, using GPS technology.
For instance, if it’s a winter day and you’re on your way home from work, you can create an automation that turns the thermostat up when you get within, say, three miles of your home, so it’s warm and welcoming when you arrive. You can create an automation that does the reverse as you leave the area around our home. The Geo-Fence itself is a circular area you define, with a minimum radius of one mile and a maximum radius of 100 miles.
The size of a Geo-Fence refers to its radius. The minimum radius is one mile (or 1.6 kilometers), and the maximum radius is 100 miles (or 160 kilometers). However, we recommend that you don’t have a very wide radius.
A Geo-Fence is a virtual geographic boundary that lets you create location-based alerts and rules. By default, the Geo-Fence is set up around your installation address. Alerts and rules are based on the location of one or more mobile devices, also known as Geo-Devices. Using the website, you can edit the Geo-Fence location, name and radius.
To create a Geo-Fence using the Control Portal:
To edit a Geo-Fence using the Control Portal:
The following image shows an example of the map that appears to edit a Geo-Fence:
You can only delete a Geo-Fence using the Control Portal. Deleting a Geo-Fence also deletes any rules or notifications that are dependent on the Geo-Fence.
To delete a Geo-Fence:
