Pulse Mobile App - Cameras

Images and videos from your Pulse cameras can be viewed from the Dashboard or from the Cameras page on the Navigation Menu.

Note: Camera images and menu options will only appear for if you subscribe to the Video Pulse service.

Viewing from the Dashboard

An image from one of your cameras appears on the Dashboard beneath the Security icon. The name of the camera from which the image originates appears at the bottom of the image. Swipe the screen to the left or right to display pictures from other installed cameras.

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Tap the  icon Tap bottom right corner of image to expand in the lower right corner to view the image in full screen mode.

To change the default camera viewed when the Dashboard is accessed, go to Default Camera View under Dashboard and Video Settings on the Settings screen. Please refer to Pulse Mobile App – Settings for details.

Viewing from the Menu

To access your full list of cameras:

  1. Tap the Navigation Menu ≡ (hamburger) icon
  2. On the Navigation Menu, tap CAMERAS
  3. Scroll up and down, if needed, to view images from all cameras
  4. Tap the thumbnail to view a full-screen image from a specific camera.

Steps for accessing full list of cameras

The All Cameras list screen shows a still image from each camera taken at the time the screen is accessed, listed in alphabetical order by camera name. Note: These images are temporary and not stored in the Clips Gallery.

Image Controls

Live Streaming

The LIVE tag appears in the upper right corner when the Dashboard image is streaming live. When not streaming, a snapshot appears in the Dashboard instead, along with the tag NOT LIVE. Typically, live streaming is only used when the device is connected to Wi-Fi. To stream live video over data network (3G/LTE), change the streaming method under Dashboard and Video Settings on the Settings screen. Please refer to Pulse Mobile App – Settings for details

 

Live Streaming

When viewing an image from the Dashboard, tap the Full Screen Full Screen icon button on the lower right corner of the image to display the video image full screen. When viewing from the All Cameras screen, just tap the image. Please rotate your phone to view the full screen image.

The name of the camera being viewed will appear on the top center of the screen; the image state (Live/Not Live) will appear in the upper left corner. Swipe left or right to scroll through images from other cameras at the site. Tap the image to access the Video menu. This menu will display for several seconds and then disappear if not accessed.

To exit the Full Screen view, in iOS, tap the Collapse Collapse icon icon in the lower right corner of the menu; in Android, tap the BACK button. 

Camera feed with menu

The Video Menu options are:

  • Record Video: Records a 30-second video from the selected camera
  • Take Snapshot: Captures a still image from the selected camera
  • Clips Gallery: Displays the Clips screen where you can view clips and videos from the selected camera
  • All Cameras: Displays the All Cameras screen. This is the same screen access from the Navigation menu.
  • Collapse (iOS only): Returns to the previous screen. For Android devices, the Back button 

Taking Snapshots and Capturing Video Clips

You can take photos or capture video clips from any camera. To take a photo or capture a video clip:

1. Access the Full Screen mode for the desired camera:

a. From the Dashboard, tap the Full Screen  button on the lower right corner of the camera image

b. From the All Cameras screen, tap the camera image

2. In Full Screen mode, tap the image to display the Video Menu

3. Tap the appropriate icon:

a. To record a 30-second Video clip, tap the Record Video icon. A red dot will flash while the video is being recorded.

b. To record a snapshot image from the camera, tap the Take Snapshot icon. The image currently displayed on the camera is recorded.

 

record Video and Take Snapshot icons

Viewing Photos and Video Clips

Photos and Video clips are access from the Clips Gallery. This Gallery can be access from the Dashboard or from the Navigation Menu.

Locating Snapshots and Videos

From the Dashboard:

  1. Select the desired camera.
  2. Tap the Full Screen Pulse App Full Screen button in the lower right corner of the camera image.
  3. Tap the image to reveal the Video Menu.
  4. Tap CLIPS GALLERY to view the snapshots and video clips from the selected camera, or tap ALL CAMERAS to view snapshots and images from all cameras

Clips Gallery and All Cameras Screens

 

From the Navigation Menu:

  1. Tap the Navigation Menu ≡ (hamburger) icon
  2. On the Navigation Menu, tap CAMERAS
  3. On the All cameras screen, tap CLIPS 

Navigating to All Cameras Screen

Both the Single Camera and All Cameras Clips Galleries show thumbnails of the most recent photos and video clips from that camera, displayed by the day they were captured, with the most recent first. Scroll down to view more images clips. Each clip is marked with the time it was captured. Video clips show the Video Icon  icon.

Video Thumbnail with Video icon

Viewing Snapshots

Tap the desired photo. This image displays full screen, along with the day and time the photo was taken and an image number indicator.

Video Screen with Date captured

When you finish viewing the photo, tap the “X” in the upper right corner to return to the Clips Gallery.

 

Viewing Video Clips

Tap the desired video. This image displays full screen, along with the day and time the photo was taken and an image number indicator. The Play Video icon Play Video icon  will appear in the center of the image. Tap to begin playback.

 

Play Video Screen

Video controls are displayed at the bottom of the screen. After a few seconds, the overlay disappears, and only the video is displayed. Tap the screen to display the overlay again.

Tap X to exit Video Screen

Camera Activity

From both the Single Camera and the All Cameras screens you can view a list of the activities for one or all cameras by tapping ACTIVITY. This displays a time-stamped log of all camera activity that has occurred within the designated time period; the default is the past 24 hours.

Camera Activities Screen

To view activities from other time periods, tap FILTER in the upper right corner. You can filter by time or by specific camera. Tap APPLY to apply the filter; tap CANCEL to return to the All Activities screen.

Video Screen with Apply Filters Option

Cameras Offline

When the camera is offline and not available to the system, a Camera Offline message will be displayed. 

Camera Offline message

Tap TROUBLESHOOT MY CAMERA for helpful hints for getting your camera back online. If you have questions or need assistance, tap CALL ADT CUSTOMER SUPPORT, then tap CALL to be connected with an ADT Customer Service agent.

Camera Offline Troubleshooting message  Contact Customer Service at 18002382727 message

For information on troubleshooting your Pulse cameras, please refer to Pulse Camera Offline Troubleshooting.

Related Topics

ADT Pulse Mobile App – Settings
Here you will find information on setting your default camera view on the dashboard and your live streaming option.

Pulse Camera Offline Troubleshooting
Here you will find information on troubleshooting your camera.

Pulse Camera Add-on and Replacement
Here you will find information on adding and replacing a Pulse camera