TSSC Troublshooting
Includes the following components: TSSC Base and TSSC Keypad
Trouble Conditions
Your security system is able to automatically test itself for power failures, low batteries, nonworking sensors, and communication troubles with the ADT Monitoring Centers. When the system is armed and there is a trouble condition, the keypad will display "Device Trouble." To view more information on a trouble condition, press the [*] key.
To silence trouble beeps, press [OFF].
Trouble Lights
TSSC Base LED Lights
The base unit has 5 LED lights to display the system status. Refer to the chart below for details about the trouble conditions.
| Light | State | Green | Amber | Red | Off |
| Power | Solid | Has AC Power | AC Loss | ||
| Battery | Solid | Normal | System Battery Charging | System Low Battery | |
| Status | Solid | Ready to Arm | System Trouble | Armed | Not Ready |
| Flashing | Device Trouble – can arm | Trouble – Device cannot arm | In Alarm / Alarm Memory | ||
| Network | Solid | Normal | Network Failure – not connected to alarm | Network Failure – no Ethernet link | |
| Cellular | Solid | Good Signal | Cellular Failure | Cell feature not installed | |
| Flashing | Cellular Failure | Cellular Failure - SIM Error |
TSSC Keypad LED Lights
The Wireless Keypad has 3 LED lights to display the status of the keypad and the system. Refer to the chart below for details about the trouble conditions.
| Light | State | Green | Amber | Red | Off |
| Power | Solid | Keypad as AC power | Keypad Battery Charging | Keypad Low Battery | |
| Flashing | AC Loss, Using System Backup Battery | AC Loss, Low System Backup Battery | |||
| Trouble | Solid | Trouble - System | No Trouble | ||
| Flashing | Trouble -Device | ||||
| Status | Solid | Ready to Arm | Armed | Not Ready | |
| Flashing | In Alarm / Alarm Memory |
Causes of Trouble Conditions
| Displays |
Trouble Condition |
| AC LOSS | The system has lost AC power from the transformer that is plugged into your building's power. It is continuing to operate for a limited time on the system backup battery. Refer to the Power Failure Troubleshooting page. |
| ALARM 996 | Indicates that the Medical Personal Emergency Alarm button was pressed from the wireless keypad, triggering an alarm. Reset the panel to remove the message. |
| ALARM 999 | Indicates that the Police Personal Emergency Alarm button was pressed from the wireless keypad, triggering an alarm. Reset the panel to remove the message. |
| ALARM CANCELED | An audible alarm has been canceled by entering the code number. The alarm was not transmitted to the ADT Monitoring Centers. |
| BASE COVER TAMPER |
The back case of the base unit is open. Close the back case and allow the system at least one hour to reset. If the system does not reset, power-off and then power-on the device. |
| CELLULAR FAILURE | The system cannot register with the cellular tower. Refer to the Communication Failure Troubleshooting page. |
| DOWNLOAD FAILURE | The system failed to connect with ADT to perform re-programming. Refer to the Connection Failure Troubleshooting page. |
| FIRE 995 | Indicates that the Fire Personal Emergency Alarm button was pressed from the wireless keypad, triggering an alarm. Reset the panel to remove the message. |
| NETWORK FAILURE | The ethernet cable is disconnected or cannot ping the AlarmNet servers. Verify that the Ethernet cable is securely connected to the Base Unit and that internet service is available at the premises. Refer to the Communication Failure Troubleshooting page. |
| REPORTING FAILURE | Alarm reporting to the ADT Monitoring Centers has failed. Refer to the Communication Failure Troubleshooting page. |
| RF JAM | The system is experiencing radio frequency (RF) interference which limits the ability for the system to communicate with the ADT Monitoring Centers. Refer to the Radio Frequency Interference Troubleshooting page. |
| SYSTEM LOW BATTERY [zone #] |
The base unit has a low battery condition. If a zone number is displayed, it indicates a sensor has a low battery. Refer to the Find the Right Sensor Battery page to determine which battery your sensor needs. If no zone number is displayed, it indicates the system’s main control battery is low. Refer to the Recharge or Replace a Battery page. |
| TROUBLE [zone #] | DEVICE: The system is experiencing trouble with one or more zone locations. The trouble message on the keypad will give the zone number(s) with the trouble condition. Refer to the Sensor Troubleshooting page. SYSTEM: If the Trouble light is solid amber, or no zone # is given, press [*] on the keypad to view the trouble condition messages. Follow the instructions for that trouble condition. |
Related Topics
System Panel Troubleshooting
Here you will find further information about your BHS 3000/4000 system
Test Your System
Here is information about how to place your system in Test mode when replacing a battery or performing troubleshooting
Reset System
Here is information about resetting your system
